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| Exam Code | Field-Service-Consultant |
| Exam Name | Salesforce Certified Field Service Consultant (SP24) |
| Update Date | 14 Sep, 2024 |
| Total Questions | 163 Questions Answers With Explanation |
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The Salesforce Certified Field Service Consultant credential is intended for consultants with experience implementing and managing Field Service solutions. This certification exam measures your ability to successfully install Salesforce's Field Service Spark solution, guaranteeing that field operations function smoothly and efficiently.
Furthermore, the Salesforce Certified Field Service Consultant certification is intended for professionals who want to demonstrate their proficiency in deploying and maintaining Salesforce Field Service applications. This qualification is suitable for specialists, deployment experts, and project managers who oversee field service operations such as organizing, dispatching, and providing services.
The exam addresses an extensive selection of subjects, such as:
To earn this certification, applicants must demonstrate an extensive knowledge of how to set up Field Service Lightning to meet company standards, increase productivity, and ensure customer satisfaction. The exam also examines understanding of service agreements, managing inventory, and how to use analytics to make strategic decisions. Overall, obtaining this certification demonstrates a high degree of expertise in using Salesforce's Field Service products to streamline activities and improve customer service.
Eligibility requirements often include:
Getting the Salesforce Field-Service-Consultant certification exam has several personal and professional rewards:
The CFO for Universal Containers wants Work Orders to remain open until the Customer Service Report is signed. Which two configurations should a Consultant implement to prevent Work Orders from being closed? Choose 2 answers
A. Custom
Work Order Escalation Rules
B. Custom Approval Process on Work Orders
C. Custom Work Order Status
D. Custom Validation Rule on Work Orders
AW Computing groups its technicians based on seniority. The newest techs comprise Tier 1, move to Tier 2 after a year on the job, and get assigned to Tier 3 after 3 years on the job. Resources with more seniority should be considered for a job over resources with less seniority. How should the field service administrator ensure this corporate policy is enforced considering the Customer First scheduling policy is utilized consistently except in emergency situations?
A. Create
a custom number field to capture the tier number on the service resource.
B. Create a queue for each tier group within each territory on the Service Appointment object.
C. Use the Priority field on the service resource assigning Tier 3 techs the lowest number and Tier 1 techs with the highest number.
D. Make a relevance group on the work rule to filter based on the tier number and add the rule to the policy.
Universal Containers performs maintenance and repairs on Assets in the field and wants to increase first-time fix rates. What should a Consultant include when creating a Work Order?
A. Products
Required and Estimated Duration
B. Products Required and Skill Requirements
C. Skill Requirements and Products Consumed
D. Estimated Duration and Sen/ice Level Agreement
Dispatchers at Universal Containers want to ensure resources assigned to a Work Order have the appropriate level of expertise. What should a Consultant implement to accomplish this requirement?
A.
Define Work Types, Define Work Order Status,
Set up Resource Skills
B. Set up Skill Requirements, Define Work Types, Set up Routing Rules
C. Define Skills, Set up Skill Requirements, Set up Resource Skills
D. Set up Service Locations, Set up Location Skills, Define Work Types
Universal Containers tracks customer issues in its call center. Sometimes a Technician is required at the customer's location to resolve the issue. Which sequence of steps should a Consultant recommend to dispatch the Technician?
A. Create
Case, Create Service Appointment, Create Work Order, Dispatch Service Appointment.
B. Create Work Order, Create Case, Dispatch Work Order, Create Service Appointment.
C. Create Case, Create Work Order, Create Service Appointment, Dispatch Service Appointment.
D. Create Service Appointment, Create Work Order, Create Case, Dispatch Service Appointment.
The system administrator at Ursa Major Solar creates several custom actions on the Work Order object. Field technicians report that the actions are visible while using the Salesforce mobile app but not visible in the Field Service mobile app. What are two reasons why the actions only display in the Salesforce mobile app? Choose 2 answers
A. The
action was added as part of the Salesforce mobile navigation settings options.
B. The actions were not added to the Classic Publisher Quick Actions section on the page layout.
C. The actions were not added to the Mobile and Lightning Actions section on the page layout.
D. The action type being utilized on the Work Order object is Lightning component.
Approximately 70% of Universal Containers^ site visits are inspections and quotation sessions that take roughly the same amount of time and set of resource skills to complete. What should a Consultant recommend to streamline the creation of these Work Orders?
A. Create
a child Work Order for each similar site visit.
B. Create Work Types for use on Work Orders.
C. Create a standard set of Work Order Line Items.
D. Create a work flow to clone the Work Order.
AW Computing technicians handle different kinds of jobs, many of which involve installing or replacing parts. Having the appropriate inventory is critical to completing the jobs on time. How should field service be configured to ensure the parts required for a job are listed correctly on the work order?
A.
Ensure the product items are available in inventory.
B. Include the required products in the work type.
C. Add the product fields to the work order layout.
D. Create a flow to add the products to the work order.
Universal Containers wants to increase customer satisfaction by committing preferred resources to accounts and providing prompt service. Which two default Scheduling Policies meet this requirement? Choose 2 answers
A. High Intensity
B. Soft Boundaries
C. Customer First
D. Emergency Policy
Universal Containers wants to ensure that Service Appointments are dispatched to Resources from the same Service Territory only. How can this be configured?
A.
Include the Match Territory Work Rule in the
Scheduling Policy.
B. Include the Resource Availability Work Rule in the Scheduling Policy.
C. Mark the Service Territory's Resources as Required on the Service Appointments.
D. Ensure the Resource's Address is in the same Territory as the Service Appointments.
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